Aqua PurePro Return Policy
Products can be returned within 30 days from the date of invoice. Please carefully review Aqua PurePro Return Policy details and conditions below. Aqua PurePro reserves the right, at its sole discretion, to change, modify, add, or remove portions of this Return Policy, at any time. It is your responsibility to check this Return Policy periodically for changes. This Return Policy is only applicable for products purchased directly from Aqua PurePro.

Packaging:
Please kindly re-pack the product in its original box, or a box of equivalent strength. The unit should be packed in the same manner as it came to prevent damage in shipping. Please return everything that was in the original box, including any free items if applicable. Be sure to drain out all water from wet systems and parts and wrap them in plastic bags before packing.

Return Address:
Aqua PurePro Support Team will provide customer with an Aqua PurePro warehouse address to return the merchandise when issuing the RMA number.

Return Shipping Costs:
Customer is responsible for the return shipping fees on all products, unless the return is due to our error or manufacturer defect.

Order Cancellation

Customer can cancel the order for any item provided that the order has not yet entered the shipping process. The item cannot be cancelled if it has already shipped out. However, customer can return the item for a full refund (purchase price excluding shipping and handling).

Refunds

All refund amounts will be based on the manufacturer’s warranty and Aqua PurePro Return Policy. Refunds will be issued back to the original method(s) of payment for the order within 7-10 business days of receipt of the returned products. All packages will be inspected to determine the condition of the returned products.

Aqua PurePro Residential Reverse Osmosis Systems, Filters, Parts and Basic BB Whole House Systems:

  1. Full refund (purchase price excluding shipping and handling) – If the system and filters, along with installation hardware and accessories are completely unused and returned in their original, unopened packaging.
  2. 10% re-stocking fee from purchase price – If the system is unused but item packaging is opened.
  3. 15% to 45% re-stocking fee (depending on condition) from purchase price – If the system is unused but returned with missing parts or damages.
  4. 50% re-stocking fee – If the system is used and tested non-defective.
  5. Company shell deduct VAT amount as per government advice against purchase item’s
  6. Company shall deduct Bank charges if payment done by online/credit card as per bank charges

 

Aqua PurePro Premium Whole House Water Filtration/Conditioning Systems:

All Aqua PurePro whole house water systems come with a 90-day money back guarantee from the date of purchase.

  1. Full refund (purchase price excluding shipping and handling) – If system and media, along with installation hardware and accessories are completely unused and returned in their original, unopened packaging.
  2. Charge 50% re-stocking fee (depending on condition) from purchase price – If the system is used, non-defective, item packaging is opened, or items are missing.

Aqua PurePro Commercial Reverse Osmosis Systems:

Aqua PurePro commercial reverse osmosis systems are custom built for our customers. Special parts and options are incorporated into each individual order making most commercial systems unique and impossible to restock.

  1. Charge 50% re-stocking fee from purchase price – If the commercial system is standard, has not been used and returned in its original, unopened packaging.
  2. Non-refundable – If the commercial system was used or custom built.

Aqua PurePro RO Water Cooler and Dispenser Systems:

  1. Full refund (purchase price excluding shipping and handling) – If the system and filters, along with installation hardware and accessories are completely unused and returned in their original, unopened packaging.
  2. Charge 50% re-stocking fee from purchase price – If the system is used, non-defective, item packaging is opened, or items are missing.